We are more than happy to exchange any unwanted items bought over the phone or online, provided they are returned unused, in perfect condition and in the original packaging within 14 days of delivery.
Please remember to inspect your delivery carefully and notify us of any damage within 24 hours.
If an item has been damaged in transit we will replace it as quickly as we can.
Most products are covered by a 12 month warranty provided by the manufacturer. Please note wear and tear is not covered by the manufacturers warranty. Some products have longer or shorter warranties. These products will have the term stated in their description online.
If an item has broken in normal use and it is within its warranty period, it must be returned to us a long with a cover note with your name, address and contact details along with a note explaining the circumstances of the damage. Generally, items must be inspected by a manufacturer's representative before any replacements can be issued. We will cover postal costs of damaged goods which are sent on standard services. Any returns sent on premium or next day services will not but covered by us and will be at your own cost.
If we have made an error with your order, we will rectify it as soon as possible and cover the cost of any postage. Please call us before returning any goods.
Please call us to discuss any in-store purchase returns.